Privacy Policy
Frequency Lifestyles Pty Ltd - Privacy Policy
Last Updated: 4 March 2026
Frequency Lifestyles Pty Ltd (“Frequency Lifestyles”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, book our services, or communicate with us.
By using our website or participating in our retreats, events, or sessions, you agree to this Privacy Policy. We may update this Policy occasionally, and all changes will take effect immediately once published here. Please review it periodically to stay informed.
COMPLIANCE
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
INFORMATION WE COLLECT
We collect personal information when you:
• Book a retreat, event, or session.
• Complete a waiver or health screening form.
• Subscribe to our newsletter.
• Submit an enquiry through our website.
• Download available resources.
• Communicate with us via email or phone.
• Interact with our website (e.g., through cookies or analytics tools).
The information we may collect includes:
• Full name.
• Email address and phone number.
• Billing and payment details.
• Postal address.
• Health information.
• Emergency contact details.
• Information shared via enquiry forms or email.
• Website usage data (cookies, IP address, analytics).
We only collect data necessary to deliver our services effectively and safely.
HOW WE USE YOUR INFORMATION
We use your personal information to:
• Process bookings, payments, and event registrations.
• Deliver retreats, workshops, and related wellness services.
• Communicate updates, event details, or important notices.
• Improve our offerings and website functionality.
• Send marketing communications (only if you’ve subscribed).
We never sell or rent your personal information to third parties. Any disclosure occurs only when necessary to fulfill your requests or as required by law.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information:
• To trusted service providers assisting in delivering our services (payment processors, booking systems, etc.).
• To guest speakers or facilitators where it is reasonably required to deliver the retreat, workshop, or session you are attending.
• When required by law or in response to legal processes.
• To protect our legal rights, property, or safety and that of our users.
All third parties we work with are expected to handle your information in compliance with Australian privacy laws.
Guest speakers and facilitators are expected to handle your information confidentially and in accordance with this Privacy Policy.
SECURITY
Your privacy and data security are important to us. We implement measures to protect against misuse, loss, unauthorised access, or disclosure, including:
• Secure online booking systems.
• Password-protected internal systems.
• Regular review of security practices.
We do not store your credit card details. However, as the internet cannot be guaranteed 100% secure, we cannot accept liability for unauthorised access outside our reasonable control.
​
ACCESS AND CORRECTION
You may request access to your personal information at any time or ask us to correct inaccuracies.
Please contact us via email at info@frequencylifestyles.com.au.
MARKETING COMMUNICATIONS
If you join our mailing list, we may send event updates and promotional material. You may unsubscribe at any time using the link in our emails or by contacting us directly.
COOKIES AND ANALYTICS
Our website uses cookies and third-party analytics tools to improve usability and performance. Cookies do not identify you personally, but they help us understand user behaviour and preferences.
You may disable cookies through your browser settings, but some website features may not function optimally.
COMPLAINTS
If you believe your privacy has been breached or have a concern about how your data is handled, please contact us at info@frequencylifestyles.com.au. We take all complaints seriously and will respond promptly.